Overview
Welcome to Semmaa Fresh Grocery. By using our website and services, you agree to these Terms and Conditions. Please read them carefully as they set out your rights and obligations when using our services.
Introduction and Website Operator
These Terms & Conditions apply to your use of the Semmaa Fresh Grocery website and services.
Semmaa Fresh Grocery is operated by Superstar Traders & Distributors Pte Ltd, a company registered in Singapore. References to “Semmaa Fresh Grocery”, “we”, “us”, or “our” in these Terms & Conditions refer to Superstar Traders & Distributors Pte Ltd operating the Semmaa Fresh Grocery website and services.
By using our website, creating an account, placing an order, or using our services, you agree to these Terms & Conditions.
Website Use
Customers must use our website only for lawful purposes and in a manner that does not interfere with the website, our operations, other customers, or our service providers.
Customers must not misuse the website, attempt unauthorised access, interfere with checkout or payment systems, submit false or misleading information, place fraudulent orders, scrape content, upload harmful material, or use the website in a way that may damage, disrupt, or overload our systems.
We may restrict, suspend, or block access to our website or services if we reasonably believe there has been misuse, fraud, abuse, unauthorised activity, or breach of these Terms & Conditions.
Customer Accounts and Responsibilities
Customers are responsible for providing accurate, complete, and up-to-date account, contact, billing, delivery, and payment information.
Customers are responsible for keeping their account login details secure and for all activity and orders placed through their account.
If a customer believes that their account has been accessed or used without authorisation, they should contact us as soon as possible.
We may suspend or restrict an account, reject an order, or refuse service where we reasonably believe there has been misuse, fraud, abuse, unauthorised activity, repeated failed deliveries, unreasonable conduct, or breach of these Terms & Conditions.
Product Information and Fresh Produce Variation
We make reasonable efforts to ensure that product information, images, prices, sizes, origins, packaging, and descriptions on our website are accurate and updated.
However, product images are for general reference only. Fresh produce and grocery items may vary from the images shown due to natural variation, seasonality, supply conditions, origin, size, colour, shape, ripeness, packaging, brand, batch, and availability.
Where products are sold by approximate weight, pack size, bundle, or unit, the actual weight, size, count, or appearance may vary within reasonable limits.
Product Availability and Substitutions
All products are subject to availability. Fresh produce availability may change due to seasonality, supply conditions, quality checks, import arrivals, weather, logistics, and other factors outside our control.
Product images and descriptions are provided for general reference. Fresh produce may vary naturally in size, colour, shape, appearance, origin, ripeness, packaging, and weight.
If an item is unavailable or unsuitable for delivery after quality checks, we may substitute it with a reasonably similar item of comparable type, value, and purpose. Where a substitution is materially different, we will try to contact you for approval where practical. If we are unable to contact you, we may leave the item out and arrange a refund, store credit, or other appropriate resolution.
Orders and Order Acceptance
When you place an order through our website, your order is received by us. However, your order is only accepted when we confirm that payment has been received, the items are available, and we are able to fulfil the order.
We reserve the right to reject or cancel an order, in whole or in part, if items are unavailable, payment is not completed, delivery cannot be arranged, there is an error in pricing or product information, or where we reasonably believe the order cannot be fulfilled.
Pricing, Promotions and Website Errors
We take reasonable care to ensure that product prices, promotions, delivery charges, and other charges shown on our website are accurate.
However, errors may occur. If we discover an error in the price, promotion, product information, delivery charge, or order total, we may contact you to confirm whether you wish to proceed with the corrected details, or we may cancel the affected item or order and arrange a refund or store credit where payment has already been made.
Minimum Order, Delivery Fees and Free Delivery
A minimum order amount may apply before an order can be placed.
The current minimum order amount is $39.
Delivery fees and free delivery thresholds are shown at checkout. Orders of $51 and above qualify for free delivery. Orders below $51 are subject to a $10 delivery fee.
Free delivery thresholds are calculated based on the order subtotal after discounts and before delivery fees, unless otherwise stated.
We may update minimum order amounts, delivery fees, and free delivery thresholds from time to time.
Payment
Payment must be made using the payment methods available on our website at checkout.
We currently accept PayNow and major credit/debit cards, including Visa, Mastercard, and American Express, where available through our payment provider.
Orders may not be processed or fulfilled until payment has been received or confirmed.
If payment is unsuccessful, incomplete, reversed, flagged for review, or not received within the required time, we may reject or cancel the order.
All prices are shown in Singapore dollars unless otherwise stated.
Delivery
Delivery is available islandwide in Singapore, except to restricted or inaccessible locations where delivery cannot reasonably be completed.
Orders placed before 3pm are intended for next-day delivery, subject to availability, payment confirmation, and our delivery capacity. Orders placed after 3pm may be processed for the following delivery day.
Our usual delivery days are Monday to Saturday. We do not deliver on Sundays unless otherwise stated.
Our usual delivery window is between 11am and 8pm. Delivery timings are estimates and may be affected by route planning, traffic, weather, operational delays, order volume, or other circumstances beyond our control.
Customers are responsible for ensuring that the delivery address, contact number, and delivery instructions provided are accurate and complete. If delivery cannot be completed due to incorrect information, inability to contact the customer, access restrictions, or the customer not being available, redelivery may be subject to an additional delivery charge.
Where a customer requests or permits items to be left outside the premises, at the door, with security, reception, neighbours, or another designated location, delivery will be considered completed once the items are left at the requested or reasonable location. Semmaa Fresh Grocery will not be responsible for loss, damage, deterioration, or temperature-related issues after unattended delivery has been completed.
Order Changes and Cancellations
Customers may request changes or cancellation by contacting us as soon as possible after placing an order.
All change and cancellation requests are subject to review and approval by Semmaa Fresh Grocery.
We will try to assist where practical, but changes or cancellations are not guaranteed once an order has been accepted, prepared, packed, dispatched, or otherwise processed for delivery.
If an order is cancelled before it has been prepared or dispatched, we may arrange a refund, store credit, or other appropriate resolution where payment has already been made.
If the order has already been prepared, packed, dispatched, or delivery has been attempted, cancellation may not be possible, especially for fresh, chilled, frozen, perishable, or time-sensitive items.
Returns, Refunds and Order Issues
Returns, refunds, replacements, and store credits are handled in accordance with our Return & Refund Policy.
Customers must check their order as soon as possible after delivery. Any missing, wrong, damaged, defective, or quality-related item issue should be reported within 24 hours of delivery, together with the order number, issue description, and clear photos or videos where applicable.
Due to the nature of fresh produce and perishable goods, returns, refunds, replacements, or store credits are not guaranteed and will be assessed on a case-by-case basis.
Natural variation in size, colour, shape, appearance, ripeness, origin, packaging, or weight does not automatically mean that an item is defective, provided the item is reasonably fit for consumption or use.
Promotions and Promo Codes
Promotions, discount codes, free delivery offers, bundle offers, and other offers may be subject to specific terms, conditions, expiry dates, minimum spend requirements, product exclusions, usage limits, and availability.
Unless otherwise stated, promotions cannot be exchanged for cash, combined with other offers, or applied retrospectively after an order has been placed.
We reserve the right to amend, withdraw, reject, or cancel any promotion, discount code, or offer where there is misuse, error, suspected fraud, technical issue, or where the promotion has been applied incorrectly.
Third-Party Services and Links
Our website and services may include or rely on third-party services, platforms, plugins, payment providers, delivery tools, analytics tools, communication tools, or links to third-party websites.
These third-party services may be operated by separate providers and may be subject to their own terms, privacy policies, security practices, and service availability.
We are not responsible for third-party websites, platforms, services, errors, outages, delays, or content, except where required by law.
Intellectual Property
All content on our website, including text, images, product photos, graphics, logos, icons, layout, design, and other materials, belongs to Semmaa Fresh Grocery, Superstar Traders & Distributors Pte Ltd, or our licensors, unless otherwise stated.
Customers may use the website for personal shopping and order-related purposes only.
Customers must not copy, reproduce, distribute, modify, scrape, republish, upload, sell, or commercially exploit any website content without our prior written permission.
Limitation of Liability
To the extent permitted by law, Semmaa Fresh Grocery and Superstar Traders & Distributors Pte Ltd will not be liable for indirect, incidental, special, consequential, or punitive losses, including loss of profit, loss of business, loss of opportunity, loss of goodwill, or losses arising from circumstances beyond our reasonable control.
Our liability for any order-related claim will, to the extent permitted by law, be limited to the amount paid by the customer for the affected item or order.
Nothing in these Terms & Conditions excludes or limits any rights or remedies that cannot be excluded or limited under applicable law.
Events Beyond Our Control
We will not be responsible for any delay, failure, or inability to perform our obligations where this is caused by events or circumstances beyond our reasonable control.
Such events may include supply disruptions, import or customs delays, product shortages, weather conditions, traffic disruptions, road closures, vehicle breakdowns, labour shortages, system outages, payment provider issues, telecommunications failures, public health events, government actions, or other events beyond our reasonable control.
Where such an event affects an order, we will take reasonable steps to contact the customer and arrange an appropriate resolution where practical.
Other Policies
These Terms & Conditions should be read together with our Privacy Policy, Return & Refund Policy, and any other policies or notices published on our website.
If there is any inconsistency between these Terms & Conditions and a specific policy, the specific policy may apply to the relevant issue, unless otherwise stated.
Changes to Terms & Conditions
We may update these Terms & Conditions from time to time to reflect changes in our business, website, services, operations, policies, or legal requirements.
The updated Terms & Conditions will be posted on our website. The Terms & Conditions in force at the time an order is placed will generally apply to that order.
By continuing to use our website or services after the updated Terms & Conditions are posted, you acknowledge the updated Terms & Conditions.
Governing Law and Disputes
These Terms & Conditions are governed by the laws of Singapore.
Any dispute arising from or relating to these Terms & Conditions, our website, services, or any order shall be subject to the jurisdiction of the Singapore courts.
Severability
If any part of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, that part will be treated as removed or adjusted only to the extent necessary. The remaining parts of these Terms & Conditions will continue to apply.
Contact Us
If you have any questions about these Terms & Conditions, your order, delivery, payment, returns, refunds, or our services, please contact us through the contact details provided on our website.
For privacy-related matters, please refer to our Privacy Policy.