Frequently asked questions and answers on ordering, delivery, product availability, freshness, refunds, payments, and support for Semmaa Fresh Grocery.
Ordering
You can place an order directly on our website. Browse the products, add the items you need to your cart, and proceed to checkout.
Yes, you will be required to create an account before placing your order. Creating an account also makes it easier to view your orders and place future orders more quickly.
Yes. A minimum order of $39 applies.
Please WhatsApp us as soon as possible if you need to change your order. We will try to assist where practical, but changes may not be possible once your order is being prepared or dispatched.
Please contact us as soon as possible if you need to cancel your order. Cancellations may not be possible once your order has been prepared, packed, or dispatched.
Yes. You can place an order for your family, parents, friends, or someone else. Please make sure the delivery address and contact number are correct so we can complete the delivery smoothly.
Yes. You will receive an email confirmation after your order is placed successfully. Please check that your email address is entered correctly during checkout.
Delivery
Yes, we deliver islandwide in Singapore, excluding selected restricted or difficult-access areas.
At this stage, we do not deliver to Jurong Island, army camps, airport areas, PSA / port areas, Tuas Checkpoint, and Woodlands Checkpoint.
If you are unsure whether we deliver to your location, please WhatsApp us before placing your order.
Orders placed before 3pm will be scheduled for next-day delivery, subject to product availability and delivery capacity.
Orders placed after 3pm will be processed for the next available delivery day.
We deliver from Monday to Saturday.
No. We do not deliver on Sundays during our launch phase.
Deliveries are made between 11am and 8pm.
While we do our best to deliver within this window, delivery timing may be affected by traffic, weather, order volume, or other operational factors.
Free delivery is available for orders above $51, after discounts and excluding delivery fees.
For orders below the free delivery threshold, a $10 delivery fee applies.
Please ensure someone is available to receive the order during the delivery window.
If no one is available, we may contact you by phone or WhatsApp. If you request for the order to be left outside your door or at a designated spot, we may do so where practical.
As fresh and perishable items are involved, Semmaa Fresh Grocery will not be able to guarantee the condition of items left unattended after delivery has been completed. If delivery cannot be completed, redelivery may be arranged where practical and additional charges may apply.
Yes, you may request for your order to be left outside your door or at a designated spot. Please include clear delivery instructions during checkout or WhatsApp us after placing your order.
As fresh and perishable items are involved, we recommend that someone receives the order as soon as possible. If you request for items to be left unattended, Semmaa Fresh Grocery will not be able to guarantee the condition of the items after delivery has been completed.
Where possible, our driver may take a photo as delivery proof.
Product Availability & Substitutions
Product availability may vary depending on supply, stock, and quality. As we deal with fresh groceries and fresh produce, some items may not be available every day.
If an item is unavailable, we may use a similar substitute where practical, such as the same type of produce from a different origin.
If there is no suitable substitute, or if the available substitute is clearly different from what you ordered, we may contact you by WhatsApp. If we cannot reach you in time, we may leave the item out and arrange store credit or refund where appropriate.
If a similar substitute is available, we may replace the item without contacting you first. For example, if the same type of produce is available from a different origin, we may use it as a substitute as long as the quality and value are comparable.
For clearly different substitutions, we will try to contact you first. If we are unable to reach you in time, we may leave the item out and arrange a suitable resolution, such as store credit or refund.
Yes. If we contact you about a substitution, you may choose to accept or reject it.
If a fresh item is not suitable for dispatch due to quality concerns, we may leave it out of the order and contact you where needed. Depending on the situation, we may offer a replacement, store credit, or refund.
Product photos are for reference. Fresh produce may naturally vary in size, colour, shape, and appearance depending on supply, origin, season, and availability.
For fresh produce, listed weights and pack sizes are generally approximate unless stated otherwise. Actual weight may vary slightly due to natural size differences, moisture loss, trimming, packing, handling, storage, and supply conditions.
We will do our best to keep the quantity or pack size as close as reasonably possible to what is listed.
You may include requests in the order notes or WhatsApp us after placing your order. We will try to assist where practical, but special requests are subject to product availability and cannot always be guaranteed.
Freshness & Quality
Semmaa Fresh Grocery is backed by over 20 years of fresh produce experience, including serving supermarkets and other retail customers.
Our fresh produce is carefully selected before packing, with dedicated quality control personnel helping to check that items are suitable for everyday home cooking.
Fresh items are packed with care before delivery. Our team checks and packs the order so that fresh produce is handled properly before it reaches you.
Some items may be packed together where practical, while more delicate items may be handled separately where needed.
Product photos are for reference. Fresh vegetables and other fresh produce may vary naturally in size, colour, shape, and appearance.
Fresh produce is natural, so variation is normal. Size, colour, shape, and appearance may differ depending on origin, season, supply, and growing conditions.
Yes. We have dedicated quality control personnel to help check fresh produce before orders are packed and dispatched.
If an item is not suitable for delivery, we may leave it out and arrange a suitable resolution where appropriate.
Please WhatsApp us within 24 hours of receiving your order. Include your order number, clear photos or videos, and a short description of the issue so we can review and assist.
Please store fresh vegetables and other fresh items as soon as possible after delivery. Where suitable, keep them refrigerated or in a cool place, and avoid leaving them exposed to heat for long periods.
If you request for your order to be left outside your door or at a designated spot, we may do so where practical. However, as fresh and perishable items are involved, we cannot guarantee the condition of items after delivery has been completed and the order is left unattended.
Returns, Refunds & Order Issues
Please WhatsApp us within 24 hours of receiving your order. Include your order number, clear photos or videos where applicable, and a short description of the issue.
This helps us review the issue properly and assist you faster.
Fresh and perishable item issues are reviewed case by case. Depending on the issue, we may offer a replacement, store credit, or refund.
Please report any issue within 24 hours of receiving your order.
Please provide your order number, clear photos or videos of the item or packaging where applicable, and a short description of the issue.
We may not be able to offer a return, replacement, store credit, or refund in cases such as change of mind, item ordered wrongly by the customer, item already mostly consumed, item stored incorrectly after delivery, issue reported after the 24-hour reporting period, or natural variation in fresh produce size, colour, shape, or appearance unless the quality is clearly unacceptable.
Depending on the case, we may offer a replacement, store credit, or refund.
Refunds may be made to the original payment method or provided as store credit, depending on the situation.
You can refer to our Return & Refund Policy page for full details on reporting windows, eligible issues, and how return, replacement, store credit, or refund requests are reviewed.
Payment, Pricing & Promotions
We currently accept PayNow and major credit/debit cards, including Visa, Mastercard, and American Express.
Available payment methods will be shown during checkout before you place your order.
Prices shown on our website are nett product prices, unless stated otherwise. Any applicable charges, including delivery fees, will be shown during checkout before payment.
Fresh grocery prices may change depending on supply, season, origin, quality, and market conditions.
If you have a valid promo code, you can enter it during checkout. The discount will be applied if the promo code is valid and the order meets the promotion terms.
Only one promo code may be used per order, unless stated otherwise.
A delivery fee may still apply if your order does not meet the free delivery requirement.
Free delivery is available for orders above $51, after discounts and excluding delivery fees.
Free delivery is calculated based on the order amount after discounts and excluding delivery fees.
Yes. You will receive an email confirmation after your order is placed successfully. Please check that your email address is entered correctly during checkout.
Customer Support
You can contact us by WhatsApp message for order support, delivery enquiries, or general assistance.
Please provide your order number, name, contact number, and a short description of what you need help with. This helps us check and respond more quickly.
Yes. You may include delivery instructions during checkout. Please make sure the instructions are clear and practical for delivery.
Please WhatsApp us as soon as possible. We will try to assist where practical, but address changes may not be possible once the order is being prepared, packed, or dispatched.
Our customer service operating hours are Monday to Saturday, from 9am to 6pm.
Please contact us by WhatsApp message during operating hours, and we will do our best to respond as soon as possible.
For messages sent outside operating hours, we will respond on the next operating day where practical.
Product Categories & Future Range
We currently focus on fresh vegetables, herbs, aromatics, and selected everyday grocery essentials.
As we grow, we will continue adding more grocery categories based on customer needs and product availability.
No. Semmaa Fresh Grocery is not limited to Indian groceries.
We provide fresh groceries and everyday grocery essentials for Singapore households. Indian grocery essentials are one important part of our range, but not the whole of what we offer.
Yes. Our aim is to build Semmaa Fresh Grocery into a wholesome and practical one-stop grocery solution for Singapore households.
We plan to gradually include relevant and feasible categories across fresh produce, pantry essentials, and everyday groceries. However, we will only add products when sourcing, quality, pricing, and fulfilment are ready.
Yes. We plan to expand our product range over time.
Future categories may include fruits, dried goods, spices, rice, oil, nuts, spice mixes, ready-to-eat meals, and other pantry essentials.
Yes, fruits may be added later as we expand our fresh grocery range.
We will only add products when sourcing, quality, pricing, and fulfilment are ready.
Yes. Dried goods and spices are part of our planned range.
Products will be added gradually once they are ready for sale on the website.
Yes. Customers may share product requests with us by WhatsApp message.
We may consider adding requested products if they fit our range and can be sourced reliably at suitable quality and pricing.
New products may be added from time to time based on availability, customer demand, and our ability to source and fulfil them properly.